help-desk
Helpdesk
Register

Key Features

Automated Ticket Management

Streamline ticket creation, categorization, and assignment with smart automation, reducing manual work for your agents.

ai

AI-Powered Support

Leverage the power of AI with ChatGPT integration to automate responses, route tickets, and predict solutions for faster issue resolution.

Integrations with Your Favorite Tools

Easily connect with popular CRM, project management, and communication tools like Salesforce, Slack, and Zendesk.

Self-Service Portal

Enable your customers to help themselves with a robust knowledge base and AI-powered suggestions for common issues.

Omni-Channel Support

Support customers across channels – email, chat, phone, and social media – all within one unified platform.

Real-Time Reporting & Analytics

Gain deep insights into your support operations with real-time data on agent performance, ticket resolution times, and customer satisfaction.

Customizable Workflows

Design your support workflows with flexibility, ensuring that every ticket is handled according to your team's processes.

Why Choose Our Helpdesk?

Personalized Customer Experience

With advanced customer data and ticket history, deliver personalized support experiences that make your customers feel heard and valued. AI-powered tools allow you to predict needs and offer proactive solutions.

24/7 Support

Whether it’s a weekday or weekend, your helpdesk is always on. Let your customers receive around-the-clock support through AI-powered chatbots that handle inquiries anytime.

AI-Powered Efficiency

Automate routine tasks, offer instant responses, and free up your agents to handle more complex queries. Our GenAI integration ensures that repetitive tickets are resolved quickly, improving response times and customer satisfaction.

Boost Agent Productivity

Our intuitive UI and powerful features reduce the time agents spend on each ticket. From intelligent ticket routing to automated follow-ups, your team can focus on solving problems, not managing tickets.

Seamless Collaboration

Easily assign, track, and resolve tickets as a team. Collaborate with other departments by sharing insights, escalations, and responses within the platform.

Benefits You Get

For Support Agents

Faster Resolutions

AI-suggested responses and knowledge base integration help you resolve tickets quicker.

Easy Ticket Handling

Automate workflows for ticket assignment and escalation based on ticket type and priority.

Collaboration

Work seamlessly with teammates by sharing updates and customer details.

For Managers

Insightful Analytics

Track performance metrics in real time. See where bottlenecks are occurring and optimize resources.

Customized Dashboards

View ticket volumes, agent performance, and customer satisfaction at a glance with personalized dashboards.

SLA Management

Ensure your team meets SLA requirements by setting automatic reminders and escalations.

For Customers

Self-Service Convenience

Empower customers with a self-service portal and AI suggestions so they can resolve issues without waiting.

Faster Response Times

Get quicker resolutions for common issues with AI-driven ticket responses.

Personalized Support

Enjoy tailored support based on previous interactions, preferences, and needs.

How It Works

Sign-up

Welcome to e2eWorkforce

Get started by signing up for a free trial or scheduling a demo with our team.
Get Started

Set Up Your Helpdesk

Easily configure your helpdesk by setting up your channels, ticket categories, and workflows. Our team is here to assist you through the process.
Take Action

Automate and Streamline Support

Implement AI-powered ticket routing, automated responses, and integrate your favorite tools to make support more efficient.
Get Results

Grow with Actionable Insights

Track real-time analytics and improve team performance with personalized dashboards and reports.
Our happiness lies here
Trusted by some of the best brands

What have they got to say!

FAQ

e2eWorkforce is a SaaS product offered by e2eHiring that combines HRMS, ATS, and Assessment platform.

e2eWorkforce is a one-stop solution for managing and simplifing the process of hiring, managing, and evaluating employees. It streamlines the recruitment process and allows HRs to manage their entire workforce from one place. It also provides analytics and insights to help employers make informed decisions.

e2eWorkforce is suitable for businesses of all sizes, from startups to multinational enterprises.

e2eWorkforce can be integrated with other third-party applications based on your needs. We support a variety of third-party applications, including job portals, Payroll Softwares, BGV Companies etc. Upon discussion with the team, an API will be provided. For more information, contact us at [email protected].

e2eWorkforce supports a variety of assessments, including MCQ questions, video questions, coding simulations, aptitude questions, and English tests etc.

e2eWorkforce applications are web-based, so It is compatible with various operating systems such as Windows, macOS, Linux, etc. Additionally, Its upport major web browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

e2eWorkforce is currently offering services in India only.

e2eWorkforce offer customized pricing based on requirements. For more information, contact us at [email protected].

Get Started Today